> ## Documentation Index
> Fetch the complete documentation index at: https://storeinspect.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Verified contacts

> Read verified contact labels, freshness signals, and bounce caveats.

Verified contacts have stronger source, validation, or freshness signals. They are higher-confidence contacts, but no contact database can guarantee perfect deliverability forever.

## What verified means

A verified contact can have evidence such as:

* Source evidence from public business data.
* Email validation or deliverability checks.
* Recent enrichment or confirmation.
* Role and company matching signals.

## What verified does not mean

Verified does not mean:

* The contact is guaranteed to reply.
* The email can never bounce.
* The person still has the same role if they recently changed jobs.
* The contact is the only decision-maker at the company.

## Why bounces happen

* People leave companies.
* Domains and mailbox routing change.
* Catch-all domains can behave unpredictably.
* A company may suppress, rename, or close old mailboxes.

## Before sending outbound

Start with verified contacts, then add role filters, account fit, your own suppression lists, and normal deliverability checks before large outbound sends.

<Info>
  If you see a repeated data-quality issue, contact support with examples so the records can be reviewed.
</Info>

## Related pages

* [Contact role filters](/help/contact-role-filters)
* [Contact reveals](/help/contact-reveals)
* [Data accuracy](/help/data-accuracy)