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Customer Support

Discover the top customer support apps used by successful Shopify stores. Compare features, pricing, and see real usage data.

Apps in Category

6

Total Detections

396+

6 Apps in Customer Support

#1
Gorgias Chat

Gorgias Chat

Market Leader

Ecommerce helpdesk and live chat platform

Live chat widgetUnified inboxShopify integrationAutomation and macrosOrder management+3 more
#2
Zendesk

Zendesk

Enterprise customer service and ticketing platform

Ticketing systemLive chat widgetHelp center/knowledge baseAI-powered automationMulti-channel support+3 more
#3
Gladly

Gladly

Radically personal customer service platform

People-centered serviceOmnichannel supportSingle conversation threadVoice, email, SMS, chatSocial media integration+3 more
#4
Tidio

Tidio

Live chat, chatbots, and customer service automation

Live chat widgetAI chatbotsVisual chatbot builderAbandoned cart recoveryShopify order integration+3 more
#5
Re:amaze

Re:amaze

Unified helpdesk with live chat, FAQ, and chatbots

Unified inboxLive chat widgetChatbots and automationFAQ and help centerSocial media integration+3 more
#6
Intercom

Intercom

Live chat and customer messaging platform

Live chatChatbots and automationHelp desk ticketingProduct toursCustomer data platform+3 more

Customer Support Buyer's Guide

Side-by-side comparison of top apps

Updated Feb 2026

Feature Comparison

AppRatingStoresPricingFree Plan
Gorgias Chat
Gorgias Chat#1
4.4306+$10
Zendesk
Zendesk
4.435+$19
Gladly
Gladly
4.428+Custom

Market Share

Gorgias Chat
Gorgias Chat
77%
Zendesk
Zendesk
9%
Gladly
Gladly
7%
Tidio
Tidio
3%
Re:amaze
Re:amaze
2%
Intercom
Intercom
2%

Our Recommendation

For customer support, we recommend Gorgias Chat as the top choice. With 306+ stores using it and features like Live chat widget, Unified inbox, Shopify integration, it offers the best combination of functionality and market adoption for most Shopify stores.

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Frequently Asked Questions

Common questions about customer support apps

What is the best customer support app for Shopify?

Gorgias Chat is the most popular customer support app on Shopify with 306+ stores using it. Key features include Live chat widget, Unified inbox, Shopify integration.

Is Gorgias Chat free?

Gorgias Chat is a paid app. From $10/mo for Starter plan.

How do I choose a customer support app?

When choosing a customer support app, consider: 1) Your store size and budget, 2) Required features like Live chat widget and Unified inbox, 3) Integration with your existing apps (like Klaviyo or Intercom), and 4) Scalability as your store grows.

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