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Customer Support

Discover the top customer support apps used by successful Shopify stores. Compare features, pricing, and see real usage data.

Apps in Category

6

Total Detections

35,991+

6 Apps in Customer Support

#1
Tidio

Tidio

Market Leader

Live chat, chatbots, and customer service automation

Live chat widgetAI chatbotsVisual chatbot builderAbandoned cart recoveryShopify order integration+3 more
#2
Gorgias Chat

Gorgias Chat

Ecommerce helpdesk and live chat platform

Live chat widgetUnified inboxShopify integrationAutomation and macrosOrder management+3 more
#3
Zendesk

Zendesk

Enterprise customer service and ticketing platform

Ticketing systemLive chat widgetHelp center/knowledge baseAI-powered automationMulti-channel support+3 more
#4
Re:amaze

Re:amaze

Unified helpdesk with live chat, FAQ, and chatbots

Unified inboxLive chat widgetChatbots and automationFAQ and help centerSocial media integration+3 more
#5
Intercom

Intercom

Live chat and customer messaging platform

Live chatChatbots and automationHelp desk ticketingProduct toursCustomer data platform+3 more
#6
Gladly

Gladly

Radically personal customer service platform

People-centered serviceOmnichannel supportSingle conversation threadVoice, email, SMS, chatSocial media integration+3 more

Customer Support Buyer's Guide

Side-by-side comparison of top apps

Updated Oct 2026

Feature Comparison

AppRatingStoresPricingFree Plan
Tidio
Tidio#1
4.716,517+Free
Gorgias Chat
Gorgias Chat
4.714,073+$10
Zendesk
Zendesk
4.52,318+$19

Market Share

Tidio
Tidio
46%
Gorgias Chat
Gorgias Chat
39%
Zendesk
Zendesk
6%
Re:amaze
Re:amaze
5%
Intercom
Intercom
3%
Gladly
Gladly
1%

Our Recommendation

For customer support, we recommend Tidio as the top choice. With 16,517+ stores using it and features like Live chat widget, AI chatbots, Visual chatbot builder, it offers the best combination of functionality and market adoption for most Shopify stores.

Browse Other Categories

2+ apps

Email & SMS Marketing

Popular:

Klaviyo
Klaviyo
Mailchimp
Mailchimp
2+ apps

Personalization

Popular:

OptiMonk
OptiMonk
LimeSpot
LimeSpot
1+ apps

Fraud Prevention

Popular:

Riskified
Riskified

Frequently Asked Questions

Common questions about customer support apps

What is the best customer support app for Shopify?

Tidio is the most popular customer support app on Shopify with 16,517+ stores using it. Key features include Live chat widget, AI chatbots, Visual chatbot builder.

Is Tidio free?

Yes, Tidio has a free plan. Free plan available, paid from $29/mo. Paid plans add more features as your store grows.

How do I choose a customer support app?

When choosing a customer support app, consider: 1) Your store size and budget, 2) Required features like Live chat widget and AI chatbots, 3) Integration with your existing apps (like Klaviyo or Intercom), and 4) Scalability as your store grows.

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