Customer Support
Discover the top customer support apps used by successful Shopify stores. Compare features, pricing, and see real usage data.
Apps in Category
3
Total Detections
20,300+
3 Apps in Customer Support
Intercom
Market LeaderLive chat and customer messaging platform
8,500+
stores
38% in Fashion
Gladly
Radically personal customer service platform
600+
stores
25% in Fashion
Gorgias Chat
Ecommerce helpdesk and live chat platform
11,200+
stores
48% in Beauty
Customer Support Buyer's Guide
Side-by-side comparison of top apps
Feature Comparison
| App | Rating | Stores | Pricing | Free Plan |
|---|---|---|---|---|
 Intercom#1 | 4.8 | 8,500+ | From $39/mo | |
 Gladly | 4.5 | 600+ | Custom enterprise pricing | |
 Gorgias Chat | 4.9 | 11,200+ | From $10/mo |
Market Share
Our Recommendation
For customer support, we recommend Intercom as the top choice. With 8,500+ stores using it and features like Live chat, Chatbots and automation, Help desk ticketing, it offers the best combination of functionality and market adoption for most Shopify stores.
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Frequently Asked Questions
Common questions about customer support apps
What is the best customer support app for Shopify?
Intercom is the leading customer support app for Shopify, used by 8,500+ stores. It offers Live chat, Chatbots and automation, Help desk ticketing and integrates seamlessly with other popular apps.
Is Intercom free?
Intercom is a paid app. From $39/mo for Starter plan. While there's no free tier, the investment typically pays off through improved customer support capabilities.
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